Only administrator's username and password work when logging into the MyCloud via ftp remotely

Everything is set up correctly as far as I can tell with port forwarding and access. When I log into the ftp via remote broswer with my admin username and password it works fine. But I created a new user/password (for a friend) and I am unable to log in the same way. The new user is set to have full access to shares as well.

Thanks for any help.


Check the link below. Hope it helps.

How to access data using FTP on a WD Personal Cloud drive and other WD NAS devices 

Thanks for the info. But this is the guide I initially followed. I CAN log in with the admin credentials, but not the additional users I created. That’s my issue.

Check this:

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Wow. Just a simple restart seemed to do the trick. Thanks for the link!