Only access to dashboard, no connection to storage

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hi, i have problems with my new WD NAS MyCloud EX2. I´m not able to get access to the storage with Windows explorer. but i have access to the dashboard with a browser over IP.

here are some pictures.

wd3

wd2
wd21017×650 61 KB

some more pictures on MS OneDrive: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

any idea what´s the problem? do you have a solution?

thanks and best regards
Daniel