Online only

I couldn’t access any files unless I was online.  Once I was online, I’d get 2 pop ups prompting me to click to open files.  Now everything has disappeared.  We’ve recovered many files EXCEPT the most important.  Does anyone know how I could get my book to only open online?  Maybe then I can access the files again.  I’m using Windows 7.  The external hard drive would show up - then when I clicked on my documents and tried to open anything, it would say “this file is empty.”

Hello Prynn,

Can you please provide more information about your case?

What is the drive that you have?