I’ hoping someone can help me. I just bought a new 2tb my book essental to replace an older wd5000c032 that was working fine. It took me awhile to get the new one set up, it said I needed to update the firrmware then download an update to the software. (Which I did after some difficulty). I then set up category backups for both my pcs. SO far so good.
Then I connected the old hd so I could copy files to the new but neither pc will see the files on the old hdd. The xp pc sees the drive and assigns a drive letter but says there are no files. The windows 7 pc sees it but won’t assign a drive letter until I scan with my antivirus software. Then I get a popup that says I need to format the drive before I can use it. But the files are most certainly still there because after this my husband connected it to his vista laptop and all 400gb show as still there and are accessible. He does not have the wd smartware installed on his computer.
Can someone tell me how to get access back? Do I have to uninstall the software or will that even help?