Old Passport Essential...New Windows 10 computer

[jard928]

I have an older Passport Essential (circa 2005-2006) that works fine on my laptop that runs Windows 7 but I am having trouble with my new lptop that runs Windows 10.  When I pull up the SafeGaurd menu to review files it says that MSVCR71.dll is not installed.  I also have it password protected so I really need teh menu to pull up.  I assume that this is a driver of somer sort and part of the older Windows OS, but not on the new OS.  Can anyone help?  I can get through instructions to install or pull something up but am not real tech savy when it comes to driver requirements.  Thanks!

Jim

[ArMak]

Hello and welcome to the WD community.

Strange that this happens, normally if a driver is required by the Operating system it should try to search for drives on the system. Does this happen when you connect the device ? You could try to install the ESE drivers, this is the closest thing to a drive you can get on the WD support site since USB devices normally get automatically installed, here is a link to SES drivers download :

http://wdc.custhelp.com/app/answers/detail/a_id/5419

Hope this helps.