Odd Smartware behavior

WD Software & Mobile Apps WD Software
1

Hi all
I’ve recently had an odd problem where I can no longer log into my WD Smartware. If I try Public, no problem. But when using my secure area - username and password, no luck. I can access the drive in Windows Explorer using the usual username and password so I know I’m using the correct info.
I’ve tried the usual: restarting the drive, PC and network. I’ve tried changing the PC domain name.

Anyone got any other ideas?

2

Hello,

What is the model number of your drive? Have you tried uninstalling and reinstalling WD Smartware?

3

Hi Hamlet.
The Model is the MyCloud WDBCTL0020HWT-EESN.

I have uninstalled and reinstalled the WD Smartware app with no success. I can still only access the public area in Smartware but the private area is accessible via Windows Explorer (login through Explorer).
Any help is very much appreciated.

Update:
I have just gone into Shares and set my user Public Assess to ON. I can now access my area through WD Smartware but does this mean it is visible to all the users in the system?