NSA-Malware - Submitting RMA Process - RFC - Bill_S Community Manager

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Source Reference: http://community.wd.com/t5/Off-Topic-Discussions/NSA-malware-targets-WD-drives/td-p/652977

Bill_S - “You can’t recover if the firmware is infected.  It’s not like reformatting your drive.  You would need to RMA the drive, or purchase a new one.”

As this starts making waves and tools sets become available to determine if your drive is affected. What will be WD stance on drive replacements for both under warranty and those out of warranty??

-Thank You.

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Digitaljams wrote:

Source Reference: http://community.wd.com/t5/Off-Topic-Discussions/NSA-malware-targets-WD-drives/td-p/652977

 

Bill_S - “You can’t recover if the firmware is infected.  It’s not like reformatting your drive.  You would need to RMA the drive, or purchase a new one.”

 

As this starts making waves and tools sets become available to determine if your drive is affected. What will be WD stance on drive replacements for both under warranty and those out of warranty??

 

-Thank You.

 

I’m sure we’ll seek to do right by our customers.  However, having said that, I don’t know what our stance will be until we cross that bridge.  And keep in mind what I also said in that topic above, “…that any intruders would have to go through your network and/or your computer system to get to our hard drive. So, there are multiple potential system vulnerabilities to address to protect your data before an intruder can reach the firmware of your hard drives.” 

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