NOTICE: Service Issues Update for My Cloud and My Book Live

Our My Cloud and My Book Live users are experiencing intermittent issues with WD servers that enable remote access when using these products.  These issues include poor transfer speeds and/or inability to connect remotely.  We sincerely apologize for this inconvenience and we are working very hard to resolve these issues and resume normal service as soon as possible.  We thank you for your patience and will provide updates as they are available.

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We continue to make progress restoring connections to our My Cloud and My Book Live servers, but some users continue to experience intermittent connectivity and transfer speed issues.  We sincerely apologize for this inconvenience and we are working very hard to resolve these issues and resume normal service for everyone as soon as possible.  We thank you for your patience.

We have made significant progress restoring connections to our My Cloud and My Book Live servers. We are in the process of validating connections for our entire user base. We recommend that if you are still experiencing connectivity issues to restart your My Book Live or My Cloud device. We apologize for the inconvenience and thank you for your patience.

Now that this issue has been resolved. Is there any news on when we might see a new firmware build to improve the many issues the EX4 has?

New firmware is released and this issue is fixed. Closing thread.