Our My Cloud and My Book Live users are experiencing intermittent issues with WD servers that enable remote access when using these products. These issues include poor transfer speeds and/or inability to connect remotely. We sincerely apologize for this inconvenience and we are working very hard to resolve these issues and resume normal service as soon as possible. We thank you for your patience and will provide updates as they are available.
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TBFGhost wrote:
Can we have an update as to why it is happening and any eta for a fix? Or does the lack of that data mean the problem is still unknown?
ETA requires sufficient understanding of the problems. Make your own conclusions
Nik71 - Surely there should be hourly updates from a community manager on an issue such as this.
I have been biting my virtual tongue all weekend on this matter - My profession is IT Service Management - What WD is portraying is pure incompetence!
I simply couldn’t imagine any organisation acting in this way - You have a massive user base, and you only have to look at the number of responses to the original outage thread to see the impact it is having.
All people are wanting is the simplest thing - Communication & Transparency…If you were to give regular updates rather than a copy and paste every 6hrs then maybe the heat from your user base wouldn’t be as bad - Well at least maybe there wouldn’t be a specific thread on your forum where your customers are talking about alternatives to your product!
Please start to engage your customer base better, before you simply don’t have one.
At this point its been what, 4 days? No information, no updates, no ETA, no idea what the problem is…I really don’t understand why people are even waiting anymore. On Friday I saw the writing on the wall and ordered a Synology NAS.
At this point its been what, 4 days? No information, no updates, no ETA, no idea what the problem is…I really don’t understand why people are even waiting anymore. On Friday I saw the writing on the wall and ordered a Synology NAS.
We continue to make progress restoring connections to our My Cloud and My Book Live servers, but some users continue to experience intermittent connectivity and transfer speed issues. We sincerely apologize for this inconvenience and we are working very hard to resolve these issues and resume normal service for everyone as soon as possible. We thank you for your patience.
I am getting the same login problem. I have a laptop with an established connection, that works fine, but if I try and set up WD My Cloud on a different laptop it bounces the username/password.
I have had no ability to remote login furthermore it is not possible to add my cloud to my phone even my cloud on the phone is listed as member of my network. This problem has persisted now for nearly 10 days or more. In beginning I thought the error was local related, but my brothers mybook live got the same problem at the very same time. His problem disappeared last Sunday but my problem is still going on.
I really hope that this issue will be solved; otherwise I could have bought a much cheaper HD and connected it to my computer. I need this remote access!
The price is not the issue here. The issue is that it is not possible to make a remote access or to add the mycloud to my phone on local network. It has persisted for more than a week now. And the mycloud account has also disappeared.
My first WD hardware ever - bought saturday and still not able to enter my My Cloud remotely. WD is very quite and not giving us any information what so ever - my last WD hardware for sure.
Giving them 3 days to fix it or atleast come with a detailed message, otherwise the product is going back!
I am Danish