If you review the initial post in the Compilation of Windows 10 Methods Steps and Solutions you will find several options to try, from setting the My Cloud to use an IP address, to ensuring NetBIOS over TCP/IP is enabled to configuring the network connection on Windows 10 to Private that fixes certain issues where the My Cloud is not reachable in Windows File Explorer.
https://community.wd.com/t/compilation-of-windows-10-methods-steps-and-solutions/142576
One can input the IP address (example: http://192.168.1.10) of their My Cloud into the Web Browser’s address bar to access the Dashboard when the My Cloud name (example: http://wdmycloud) doesn’t work. Same goes for Windows File Explorer, try using the IP address (example: \192.168.1.19) to access the My Cloud.
One can find the IP address of the My Cloud either through their router/gateway administration page, or by right clicking on the My Cloud icon under Storage in Windows File Explorer.
