Im not asking for help, but thanks to those who offered even after my rant, and I didnt expect WD to comment here anyway, I was simply voicing my concern for a $200 device that fails to work brand new straight from the box, if it was $19.95 it would probably not be such an issue.
For the record, I have not ever had a bad thing to say about WD, and the only reason I made this account, was to voice my opinion on this peice of technology that shouldnt have been released. I have no previous agenda for any other issues.
Ok, for those that want to know whats wrong, here is the list, which I would expect from an electronic device after 8 months of constant use, not 48 hours. Like I said, the fact this unit doesnt do what its supposed to do straight from the box, is why I am so pissed off. I think the fact I gave WD the benefit of my doubt and purchased a device a few years after hearing all the issues about their “Media Players”, thinking by now things must be a lot better.
Doesnt show folder content of curtain directories, but does for others without movies in them, even after changing “folder view filters.”
Unit doesnt want to play most videos at different times on its own, even after playing content previously.
Network seems to drop out after standby or when a movie has finished, selecting the next movie displays the arrow.
Pressing stop button, doesnt actually stop the movie, even after trying another movie which also fails.
When movie being played has finally allowed me to return to the menu, I can still hear the movie audio playing.
Same as above really, having to restart the unit virtually everytime I wish to play a movie.
After setting up network and a share, I select “Files” then press “Red” button, then select “Network Share” even after I input the share username and password it hangs for a few moments then says “Unable to connect to selected source”. I can connect via computer, I can connect via Sony BluRay Player, why the **bleep** not the WD Media Player.
Another example. The unit was powered off, after turning it on, I select a movie from my Qnap TS-419 PII NAS server, the movie wont play, instead the arrow just goes around in circles. I then go into the setup, select “device restart” and the unit restarts, I go back into the same folder and select the same movie, it now plays. If I select any movie the same way except using my Sony BluRay player over the network, the movies play fine everytime.
I purchased this unit brand new, on the 4th June 2013. The firmware I beleive was 3_10_09.
Then 48 hours after the purchase, once I flew home 1200kms away in the bush, I thought a firmware update would help, which it didnt. I have rolled back the firmware after updating to 3_11_10 (even before joining this site) which fixed one issue but opended up new problems. Yes I did do a FULL factory reset after the firmware upgrade, and also after the downgrade, just want to make that clear.
I am not going to ask for help, if you want to offer your opinion, by all means do so, but I am NOT asking for, nor do I expect any help here after my attitude, and I knew this before joining. I may not even bother trying any further, and just send it back before my next trip to the city.
Like I said in my first post, regardless of anything else, having a $200 device which doesnt do what its supposed to do “out of the box” is just ridiculous to say the least. I am NOT a WD hater, but I am disgusted in their Media Players.
This probably wont stop me buying anymore WD hard drives (I have 6), but I wont buy anything else other than that from WD ever again.