Not working


#1

I already have my device for a week but everything was fine until the moment it stopped working and that’s not all of my information inside as you can retrieve my information it’s not about the device anymore, nor is money about my information that’s in that device my PC can not recognize the device and the device stops working within it because I can feel it when I touch it that is not working.


#2

Hi R.B.N,

I would recommend you to test and diagnose the drive first.
Run the diagnostic tool such as-


or

If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.