Not recognizing external drive. Help please

i lost my computer to a fire in december but the external harddrive backup was not damaged or so i think. im trying to retrieve this drive but i cant seem to get any computer to recognize this drive and allow me to open it. any sugestions would be greatly appreciated. all my family photos were backed up onto this drive and it is my last effort to try and salvage memories. thank you so much

i have a wd my passport i think. …numbers are:[Deleted] model: wd5000aads-11m2b2

Hello,

According to the serial number that you provided and was removed since is not allow on the comunity, you have a My Book drive.

Being that said, make sure that you are using the power adapter that came with the drive and the USB cable as well.

Also check on disk management to see if the drive is showing there.