Not getting an IP-address with My Cloud Home

My Cloud Home - Personal Cloud Storage My Cloud Home
1

Hi there,

My Cloud Home continues to be offline, nor is it assigned an IP address on my router.
Any ideas?

2

@permel
My Cloud Home is a DHCP only product.
Does your router have available IP addresses in it’s DHCP pool?
Have you checked and changed the ethernet cable?
Try a different port on the router?

3

Hi SBrown,

Thank you for your response.
In response to your questions:

Does your router have available IP addresses in it’s DHCP pool?
not sure, seemed to be working before. How shoud I check this?

Have you checked and changed the ethernet cable?
yes, no results.

Try a different port on the router?
yes, no results.