Not all files shown on retrieve tab

Bob_Patton · October 25, 2012, 4:34pm

Not all of my files are shown on the retrieve tab when I’m looking to retrieve specific files, but I can find them when I search the drive. What is wrong here? I using WD Smartware Version 1.1.1.6, which came with the drive because one of the updates would not back up my flashdrive. I’m using a My Passport Essential with Firmware Revision 2.0.18 on a Windows 7 computer at work and a Windows XP computer at home and having the same problem on both computers. Thanks for any help or advice you can provide.

Bob

ragdexx · October 26, 2012, 7:29pm

Hello,

Make sure that you are looking for the files on the correct directory.

Bob_Patton · October 26, 2012, 7:45pm

Many of the folders are missing as well.

ragdexx · October 27, 2012, 7:40pm

Well on that case, you might need to try updating the software to a recent version.

Bob_Patton · October 28, 2012, 5:42pm

Will the recent version back up flash drives? I had updated to a more recent version once and went back to the one that came with my passport drive because it wouldn’t back up my flash drive.