Not all of my files are shown on the retrieve tab when I’m looking to retrieve specific files, but I can find them when I search the drive. What is wrong here? I using WD Smartware Version 22.214.171.124, which came with the drive because one of the updates would not back up my flashdrive. I’m using a My Passport Essential with Firmware Revision 2.0.18 on a Windows 7 computer at work and a Windows XP computer at home and having the same problem on both computers. Thanks for any help or advice you can provide.