Not Able to access MyCloudEX2 from mobile in Airplane mode

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

I’ve screwed up a network setting and can’t figure out what I did wrong.
I can access my network from my iphone and ipad when on my wifi.
However, when I go into to airplane mode (to test offsite access), I get
Drive offline
MyCloudEX2Ultra is not
accessible. Local documents
are available.

can anyone guide me in finding appropriate network settings to fix this…

thanks

2

sorry…didn’t mean to say airplane mode…WIFI turned off on iPhone

3

So, did you solve your problem?

4

I’m good…thanks

reloaded software on mobile devices; restarted nas