The quick version: Does anyone have any work arounds to get to the dashboard when a 404 error appears on a 2013 2TB mycloud (WDBCTL0020HWT-00)? I’m getting a 404 error. Not sure if it matters, but my device is not eligible to upgrade to OS 3 or OS 5.
More detail:
I have a WDBCTL0020HWT-00 that has been running Time Machine Backups of my Late 2011 macbook running yosemite over a hardwired ethernet cable. (I’ve had no problems for the last 8 years, and can open any file I need on the Mycloud via my mac finder). I haven’t had any reason to open the dashboard in all these years. But I need to get in there now.
When I click on the icon for the WDMyCloud dashboard (on the old 2011). I get a 404 error. All the tips I’ve found to solve any problems / make any changes all start with “Step 1: Go to the dashboard…” Does anyone have any work arounds to get to the dashboard when a 404 error appears? Is there a way to figure out the correct address for my dashboard, to see if it matches the page the system is trying to open?
When I go to the mycloud page and log in, it eventually says “Unable to connect to this device.” Any idea if mycloud.com website should normally be able to connect to my device when the device is hardwired with an ethernet cable and I can access files with the finder?
Here is the manual, unless there is any question about the model I have
If one cannot access the My Cloud by it’s name in a web browser they can try using the My Cloud IP address. One may have to check their local network/router DHCP server to see what IP address the My Cloud is using.
MyCloud.com is the remote access web portal. It is not the My Cloud Dashboard.
If using a Macintosh one may have to try using AFP instead of SMB or SMB instead of AFP as troubleshooting step when using the Mac Finder. One can use the My Cloud IP address if needed. Example in Finder:
Server Address: afp://192.168.1.10
or
Server Address: smb://192.168.1.10
Another troubleshooting step if one is having issues is to perform a 40 second reset using the reset button on the back of the My Cloud. This will reset the My Cloud Dashboard settings back to default. See the following WD Knowledgebase article for more information on how to perform a reset and what settings are reset to default values:
