I have spent the last few hours unsuccessfully trying to install a brand new My Cloud EX2 10 TB. I connected it to power and via ethernet to the same Apple Airport Extreme router my PC is on. I downloaded the setup software, and per the instructions, waited until all LEDs were solid blue. The setup software said “no wd my cloud ex2 found”, so I checked the leds again, rescanned, got the same error. I restarted the NAS by disconnecting it from power for 30 seconds, no change. Moved it to another port on the router, no change.
I downloaded “WD Discovery” software and ran it, it won’t see the NAS, Then I downloaded “My Net View”, also doesn’t see it. In my PC (Win 10 Pro), under “Network” there is nothing for the EX2. I connected my laptop to the network, it doesn’t see the EX2 either.
I am running a My Cloud Mirror 2TB on the same network, and it was a no-brainer to set up. It’s still running great after over a year. My new EX2, otoh, just refuses to play nice. Before I return it, as a last resort, I wanted to ask here if anyone has successfully solved a similar problem. Any suggestions? Thanks!!