After RMA was created and shipped and received on 1/2/2019. That been 6 days already I never received confirmation and have checked the RMA status page several times. This almost a week it is still showing “Waiting to Receive”.
I had the same thing happen to me, agues it takes a while. And I never received a notification. Just keep going online and checking your status
I just received a email form WD today about they already shipped my HD back to me on 01/08/2019 via UPS and I will get it tomorrow(01/11/2019). Since 01/02/2019 that date WD received my HD unit 01/11/2019 that took 8 business days for all process.