After posting my issue in the community for weeks, I noticed (and monitored) that there are almost none helps from WD staff professionally.
Are there none officially trained WD member (or administrator) helping out in the community??
What’s the use of having a community when there is no trained professional from WD to help the customers?
I’ve been constantly updating and checking my threads and so far I’m getting help from 2 helpful members only, Joe_S and fzabkar. The rest of what I got is number of views and no responses.
Or WD has taken for granted that they dont need any trained professional to help since they are many other members who are willing to share their experiences / solutions to the customer who are facing similar problem?
This is RIDICULOUS!!
I’ve contacted WD support line and the tech support guy told me that they (WD) aren’t doing much of the technical troubleshooting other than determining whether the faulty HDD is good for replacement (warranty) and this doesn’t mean much to us as a customer.
Do you think we wanted a replacement?? All we wanted is the DATA to be recovered and the very least WD could do is assign some profesionally trained technical person to assist in the community forum.
I come from technical support myself and this is definitely unacceptable after sale services.
Previously, I have contacted DELL with regards to my desktop issue and they could resolve my issue by the number of beeps my desktop made. Now that’s what I called a professional service, which I failed to see in this community.
In fact, I’ve to subsribe and report my issue in another forum and I’m getting more help from there compared to here, which is a shame to WD.
You might be deleting this thread soon and I won’t be bothered but I do hope you take what I’ve just said into consideration!