No tracks found when accessing WDmycoudex4 from Playstation 3

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX4
1

I used to be able to play music tracks stored on the WDmycloud ex4 from my playstation 3 which handles DLNA servers, but now I get a msg no tracks found, so I cannot play any music.  I am not sure what caused the problem but I suspect it was either the PS3 firmware upgrade or EX4 firmware upgrade. 

Any thoughts?   I have firmware level 1.03.41 for the EX4.

I tried rebooting the EX4 with no improvement.

Is the DLNA server down on the EX4 maybe or maybe the version is not compatible with the PS3?

2

From the dashboard settings under DLNA I noticed there are 0 files for Music, Pictures and Videos found, so I tried res

can and got 0 still then I tried rebuild and still shows 0.

So seems like there is some issue with DLNA.

3

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Regional Support Teams per Country:

http://support.wdc.com/country/index.asp

Regards,

4

I reported the issue yesterday to WD support.  thanks.

5

I have not heard back from L2 yet on this issue.  I would expect at least an email confirmation that they received my record.  I called L1 Tuesday and they said L2 is working on it, called today and L1 had me a do a reset which did not help.  They said to call back in 40 minutes and they would xer me to L2 but I had other work to do, so I will try another day.

The EX4 DLNA function is important to me since I used it from my PS3 all the time.  Since it was working before hopefully it will be something not to hard to fix.

Anway, hope this is resolved soon.

6

I found the problem and solution.  The media streaming was disabled for my private share folder in the Dashboard, so once I enabled it the files are now found via DLNA from the PS3 and the EX4 Dashboard shows the file counts for the Music, Pictures and Video.

Very strange since I did not disable media streaming for the private share.