No sound from AVI files with AC3 digital audio

Tried searching the forums with no luck. 

For some reason, my WD Live with not play .avi that have AC3 digital audio.

My firmware is updated, what am I to do?  Do I get some third party converter or is there something I am missing??

Thanks in advance,


I’ve used AutoGK to convert a DVDrip to AVI keeping both AC3 5.1 and 2.0 streams and the AVI plays just fine on the latest beta.

Why doesn’t WD fix all these issues!?  If it plays fine on a computer, it should play fine on the media player.

They need to get on this sort of stuff as there are many competitors on the market now!

I cant get the beta, will this conversion trick still work with old frimware?


Just because it plays on a computer doesn’t mean a thing – you can have downloaded a hundred different codecs the Live (which is a hardware player that has to have all codecs in firmware) may not have.  No hardware player out there supports all containers and codecs.

However, AC3 audio should work – can you post the MediaInfo on the file that’s not playing?  And how did you create this file in the first place?

How do I get the media info to you?  Where do I find it?


Tell me how to get the media info onto this forum and lets see if I can solve this issue!

Thanks my man!!!

The program MediaInfo will report all the information on a file.


(Teach a man to fish…)

I still cant’ figure out where to get this info you require!? I’ve been tapping away with no site of any such info!

Can you please give me the step by step where to find it. 

I have discovered a few other ripped files that will not give me audio.

THANKS in advance,


You can’t find MediaInfo?

I’m not going to post a link.  I want you to do this – bring up Google (I’m pretty sure you know how to get that up) and type in the word “MediaInfo”.  Go to the first site listed (you can even use the “I’m feeling lucky” button).  Presto!


No where did it say it was a 3rd party program!

I thought this was a feature on the WD Media Player.

Regardless, here is the info!

Complete name : C:\Users\Ducks\Desktop\The Count of Monte Cristo.avi
Format : AVI
Format/Info : Audio Video Interleave
Format profile : OpenDML
File size : 1.38 GiB
Duration : 2h 11mn
Overall bit rate : 1 499 Kbps
Writing application : AVI-Mux GUI, Feb 16 201019:42:50
ID : 0
Format : MPEG-4 Visual
Format profile : Advanced Simple@L5
Format settings, BVOP : Yes
Format settings, QPel : Yes
Format settings, GMC : No warppoints
Format settings, Matrix : Default (H.263)
Codec ID : XVID
Codec ID/Hint : XviD
Duration : 2h 11mn
Bit rate : 1 048 Kbps
Width : 720 pixels
Height : 480 pixels
Display aspect ratio : 3:2
Frame rate : 23.976 fps
Standard : NTSC
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.126
Stream size : 988 MiB (70%)
Writing library : XviD 1.2.1 (UTC 2008-12-04)
ID : 1
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Codec ID : 2000
Duration : 2h 11mn
Bit rate mode : Constant
Bit rate : 448 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Stream size : 420 MiB (30%)
Alignment : Aligned on interleaves
Interleave, duration : 64 ms (1.53 video frames)
Interleave, preload duration : 192 ms







TCMC T01 3_2ch 448Kbps DELAY 0ms









Duckmanfoo wrote:


No where did it say it was a 3rd party program!


Heheh…  It’s listed that way in the user manual of the WDTV… :wink:


So what does all this info translate into???


I’m not sure but doesn’t the LIVE have problems with QPELs?

I am going to get a avi convertor program.  Some on the web have many different formats to convert to.  Which is the preferred format to convert to?   MKV  MP4 MPEG? 

Which seems to be the most agreeable and carry over the best quality with the WD Media Player?



MKV is the format of choice, IMHO.

Note that you can convert to MKV using MKVMerge (but use version 4.0 or earlier – later versions have issues).  That may be all you need do (it’s quick and results in no loss of quality).

If you need to re-encode nothing works better than Handbrake.

I have “Popcorn” but that will only do MKV files to remux them.

I will go search for the one you listed.


Lets see what happens!