I took my Western Digital external hard drive out of the case after it was dropped. I have, in the past, reset the drive arm on a platter and was able to extract some of the data from a different drive. However upon inspection of this drive there are no screws to get to the internals of the drive. Has anyone else experienced this?
Hi @kevincali,
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
