No safety backup

Hi! I cant get any backup anymore. My hardrives in my computer doesn´t show and the pages for safety backup is grey and can not be used. Why, what is the problem. Have WD Live seriannr: WCAV5V503552

@4wheel1 More information would help. What WD Device do you own? Use links below to see WD Devices.

If you can provide images of what you are seeing that will help too.

I have a WD Book Live serialnumber WCAV5V503552
It looks like this, the 2 pages safetycoping and retrew is grey and no disks?
It is lika it cant find the nerwork harddrive?

@4wheel1 You may want to place your topic in this sub-forum for your type of device.

In case you don’t have it, here is a link to the SmartWare User Manual. You can select the language.

Also check out the Unsupported Products. Is your My Book new?

No, its not new, I dont know how old but maybe 5-6 years.
I have read all Manuals, cant fint any solution for my problem. Can you tell me what to do?
Trying to change sub-forum then. Need some god ideas. Jonas