Hi! I cant get any backup anymore. My hardrives in my computer doesn´t show and the pages for safety backup is grey and can not be used. Why, what is the problem. Have WD Live seriannr: WCAV5V503552
4wheel
@4wheel1 More information would help. What WD Device do you own? Use links below to see WD Devices.
If you can provide images of what you are seeing that will help too.
I have a WD Book Live serialnumber WCAV5V503552
It looks like this, the 2 pages safetycoping and retrew is grey and no disks?
It is lika it cant find the nerwork harddrive?
@4wheel1 You may want to place your topic in this sub-forum for your type of device.
External Drives for PC - WD Community
In case you don’t have it, here is a link to the SmartWare User Manual. You can select the language.
https://support-en.wd.com/app/answers/detail/a_id/11565
Also check out the Unsupported Products. Is your My Book new?