No safety backup

Hi! I cant get any backup anymore. My hardrives in my computer doesn´t show and the pages for safety backup is grey and can not be used. Why, what is the problem. Have WD Live seriannr: WCAV5V503552
4wheel

@4wheel1 More information would help. What WD Device do you own? Use links below to see WD Devices.

http://learn.mycloud.com/

If you can provide images of what you are seeing that will help too.

I have a WD Book Live serialnumber WCAV5V503552
It looks like this, the 2 pages safetycoping and retrew is grey and no disks?
It is lika it cant find the nerwork harddrive?

@4wheel1 You may want to place your topic in this sub-forum for your type of device.

https://community.wd.com/c/wd-external-drives/external-drives-for-pc

In case you don’t have it, here is a link to the SmartWare User Manual. You can select the language.

https://support-en.wd.com/app/answers/detail/a_id/11565

Also check out the Unsupported Products. Is your My Book new?

Hi!
No, its not new, I dont know how old but maybe 5-6 years.
I have read all Manuals, cant fint any solution for my problem. Can you tell me what to do?
Trying to change sub-forum then. Need some god ideas. Jonas