When I try access My Cloud in my home network works, but when I try to connect another network (remote access) doesn’t work.
I am using wirelles router (D-Link Dir-600).
How can setting my router to hability the access remote ?
The board needs more information to assist.
Are you using Mobile App or PC?
Are on a wireless carrier network?
Are you on a .gov or .edu network?
Corporate network?
Did you congiure the unit and router for P2P or are you set to relay mode (default)?
Is he secondary network managed?
On the secondary network, can you ping and traceroute to wd2go.com and wdc.com?
Hi, init0
Follow the answers:
Are you using Mobile App or PC?
I am using Mobile App.
Are on a wireless carrier network?
No (I am using another network)
Are you on a .gov or .edu network?
both, sometimes
Corporate network?
private network (particular network)
Did you congiure the unit and router for P2P or are you set to relay mode (default)?
No (I don’t know configure the router)
Is he secondary network managed?
No
On the secondary network, can you ping and traceroute to wd2go.com and wdc.com?
How I do it?
