No pictures i folders on ipad

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

Hi,

I loaded my cloud app for ipad and I can see the folders which I have created, but all the folders are empty.

I deleted and loaded this app now 3 times and nothing helps. I noticed that it updates with new folders (created via pc) but no pictures show up in the folders.

I also loaded WD my photo and there I find the pictures.

PS on my android telephone I see all folders including pictures.

What to do to get the ipad working?

2

Hello, from the iPad My cloud app, try clicking on the setting button and select the clear cache option. 

3

Hi,

Sorry, this did not help. Any other suggestions?

4

Hi again, what picture format are you using (JPEG, JPG, PNG, GIF, etc)? Have you also verified if the problem happens with all of the file types or just pictures? 

5

Hi,

JPG and JPEG format.

I did not try PNG or GIF as I do not have these. I can try however.

Like i mentioned, i can see the pictures on my android phone.

I will do som more investigation when coming home again in the weekend

6

Ok, found out the following. the pictures stored under Public are NOT visible on the ipad.

But…there are visible when adding a new folder in the root and putting the pictures in there.

Why is that?

7

Have you tried creating a new folder with pictures inside the public folder to see if it’s recognized on the iPad? If the problem continues, I recommend you to contact support directly.

http://support.wd.com/contact/index.asp?lang=en