No longer viewable in Windows File Explorer

Magically just stopped working. Can’t see it in File Explorer yet all modem ports and cables have been tested and fine. White light on device is solid white. Nothing from here works to fix, https://support.wdc.com/knowledgebase/answer.aspx?h=p2&ID=20412&lang=en&p=1102#winnas.
Totally junk…

Hi tc64,

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting

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I’ve been on phone with them twice and still unable to fix. Now a Level 3