No longer able view admin folder

Hello…I am hoping someone will be able to assist me this.

I am not sure what has changed, but for some reason I am no longer able to view the admin folder (user) from within the my cloud app. This was one of 2 folders I created when I installed the app, along with a “public” folder, which I believe was there by default.

I am trying to better understand what I am missing with goal of relinquishing my other fee-based cloud accounts.

Thanks, in advance, for help and feedback!


Hi sonson123,

Firstly, Please ensure that your My Cloud product firmware is up to date.

You can refer the below mentioned support knowledge based article and try troubleshooting resolve the issue.