No longer able view admin folder

Hello…I am hoping someone will be able to assist me this.

I am not sure what has changed, but for some reason I am no longer able to view the admin folder (user) from within the my cloud app. This was one of 2 folders I created when I installed the app, along with a “public” folder, which I believe was there by default.

I am trying to better understand what I am missing with goal of relinquishing my other fee-based cloud accounts.

Thanks, in advance, for help and feedback!
https://community.wd.com/

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Hi sonson123,

Firstly, Please ensure that your My Cloud product firmware is up to date.

You can refer the below mentioned support knowledge based article and try troubleshooting resolve the issue.