No Longer Able To Play ISO Files

I am converting my old DVDs to ISO using DVD Fab and copying them over to my WD TV Live Hub as I finish. To test I have been opening each ISO file from within the Live Hub menu system and up until now all the ISOs have been playing perfectly.

I started to play an ISO a few moments ago and I got the following error:

“Unable to play the selected file. Please refer to the user manual.”

I checked all my other ISO files and none of them play. I am, however, able to play AVI, MPEG, etc. files so whatever happened seems to be affecting only ISOs.

Any suggestions? I tried rebooting the Live Hub but that didn’t work. :frowning:




I tried turning off/on the unit using the remote but that didn’t work.

I then rebooted the unit using the built in System command (accessable from the main menu) and after the restart it worked!

Yeah, it’s an annoying new bug in 2.05.08.


   Roll back your firmware:

You can also do a complete power cycle by holding the remote power button for MORE than 3 seconds, and then turn it back on.


Thanks for the info!!

I am indeed seeing this problem all the time. When ever I play a dvd (ISO) and then hit the “Stop” button.

What is the recommended procedure for stopping playing a DVD (ISO)? Just hit the stop button?

You could try using the back button that stops an iso playing.

I experienced this problem myself yesterday. If this is a new bug, is WD aware of it, and most importantly, do we get a quick fix?



I also experienced this on my Hub , i rolled back to the earlier firmware, and it resolved the issue for me too.