I have been having issues with accessing my dashboard so this may be related. What does it say about my system when the power light is dark. No flashing, not solid, just dark? I have full access to my files via the windows explorer. Thanks in advance.
Please refer to the following KB article to understand My Cloud LED behavior: My Cloud Alert Codes, Descriptions, LED Status and Email Notifications
Also please follow the link below to access the My Cloud dashboard: