No Internet access with MyCloud EX4100

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hello,

The issue with my MyCloud EX4100 is about Internet. My device is connected to the PC with ethernet cable + connected to Internet with another ethernet cable directly to the router.

I can access to the Dashboard but if I go on this section - Settings - Network: No Internet access

My Operating system is Windows 7 Ultimate 64 bit, MyCloud firmware 2.30.165.

Is anybody able to help me?

Thanks

2

Try connecting it only to the router, and connect your PC to the router. That’s what the router is for; to route data between the different devices on your network.

I assume you have enabled Cloud Access on the MyCloud?

Note that this is not the EX forum.

https://community.wd.com/c/network-attached-storage/wd-my-cloud-ex4

3

You may want to see the dedicated EX Series subforum to see if there are similar issues to those you are experiencing. This subforum (My Cloud) is generally for a different device, the single bay/single hard drive My Cloud model(s).

https://community.wd.com/c/network-attached-storage/my-cloud-expert-series

4

Thank you so much, I’ll try