My laptop does not recognize My Passport. The drive works fine in the two other computers in which I tested it.
The drive does not show up in My Computer or Disk Management. It does show up on the device manager, which says, however, that it needs a driver. When I click on “install driver,” I get the message, “Windows found driver software for your device but encountered an error while attempting to install it. Access is denied.”
Yes, I am the computer administrator. The computer is running Windows 7 Professional with Service Pack 1 installed.
Thanks for any assistance.