No drive to map appears, when trying to link My Book II to PC

I am trying to link my My Book World Edition II to my PC. I have the WD link software installed and my device is found. Only nothing appears in the Map Drive box. I am getting desperate. Can someone provide advice?

Hi Christine1,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.