No device found - Wireless pro not connecting to phone or tablet

My wireless pro shows up as a wifi network but when I open the app it can’t find it, says “No device found”, I checked all settings in privacy and local network in the phone but it doesn’t work.

Hi @samdlacruz,

Please refer below link WD external drive is not seen by Windows or Mac and data on the drive is inaccessible:
https://support-en.wd.com/app/answers/detail/a_id/21239

Please refer below link Windows or macOS Cannot Find My Drive:
https://support-en.wd.com/app/answers/detail/a_id/12455