No data on my external drive (connected on the USB port from WD My Cloud)

Hello everybody,

when I will connect an exernal HDD on the USB port from WD My Cloud (backside), My Cloud found the harddisk but did not show an data on this dirve. Did I need the format an external harddirc first, before a connection with My Cloud works?

Thank you very much for your help

Achim

Talk to tech support today, hopefully it will get fixed with the next firmware update…

USB My Book Not Recognized 0K

It could be this problem:

http://community.wd.com/t5/My-Cloud/NO-SOLUTIONS-USB-My-Book-Not-Recognized-0K/td-p/909309

No solution as yet.

What drives are you guys using? I own 3 passsport ultras and I’ve never had issues with any of them.

For me both of my USB 3 drives are WD, one is a 1TB Passport and the other a 4TB Passport.

Both of them work before we upgraded the firmware on the Cloud to OS 3 4.04-308

After the FW upgrade, it mounts and dismounts the drive…

Nevermind I’m still on v04.01.04-422, I don’t update unless it for a security update. I’m sure they’ll put it in the next update not that they’re of the issue.

 I don’t update unless it for a security update.

Well, 04.04.00-308 does claim to have security updates…

http://support.wdc.com/downloads.aspx?lang=en&fid=wdsfMyCloud

  • Improved security
  • Addressed known command injection, SSH default password and CSRF security vulnerabilities
  • Applied fix for Poodle security issue

Yes, but I didn’t want to upgrade to 04.04.00-303 to higher because of all the really big changes noted in the release notes. My experience with the MyBookLive taught me hold back and see what others experience before updating my equipment. I can’t tell you how many times WD broke my NAS’s back in the day all in the name of “new amazing features” quite fannkly I got tired of being a lab rat.

As they say, fool me once…

I’ll propably end up updating after its all sorted out, but isn’t there an ssh way of reverting your firmware. I remember it was possible early on thought I’ve forgotten how to do it.

Theagustin wrote:

Yes, but I didn’t want to upgrade to 04.04.00-303 to higher because of all the really big changes noted in the release notes. My experience with the MyBookLive taught me hold back and see what others experience before updating my equipment. I can’t tell you how many times WD broke my NAS’s back in the day all in the name of “new amazing features” quite fannkly I got tired of being a lab rat.

 

As they say, fool me once…

 

I’ll propably end up updating after its all sorted out, but isn’t there an ssh way of reverting your firmware. I remember it was possible early on thought I’ve forgotten how to do it.

 

 

you seem to be of like minds… I held off for over a year and I was on version 3.04. I also had a WD Live too of which I sold when I bought a Cloud mainly for the USB port that gave my tiny 4TB cloud a mirror usb drive of 8TB total.

Alas, I was forced to upgrade to OS 3 simply because their cloud app said it wouldn’t work on 3.04; they lied, it work perfectly but then I was already committed

Theagustin wrote:> …but isn’t there an ssh way of reverting your firmware. I remember it was possible early on thought I’ve forgotten how to do it.

 

 

Here’s 2 ways to do the downgrade. I’ve used the 1st method in the past and it worked easily for me.  I have no experience with the second method.

http://community.wd.com/t5/My-Cloud/Easy-method-to-downgrade-to-previous-version-of-the-firmware/td-p/773073

http://community.wd.com/t5/My-Cloud/Firmware-downgrade/m-p/693918#M9273

MMMyCloud wrote:


Theagustin wrote:> …but isn’t there an ssh way of reverting your firmware. I remember it was possible early on thought I’ve forgotten how to do it.

 

 


Here’s 2 ways to do the downgrade. I’ve used the 1st method in the past and it worked easily for me.  I have no experience with the second method.

 

http://community.wd.com/t5/My-Cloud/Easy-method-to-downgrade-to-previous-version-of-the-firmware/td-p/773073

 

http://community.wd.com/t5/My-Cloud/Firmware-downgrade/m-p/693918#M9273

I am so tempted… really… I am so tempted… and then I will have my USB drive back… and then I can ignore all the new version and this will fade to become a dream… yeah… to go back …

oh wow… I subconsciously downloaded the .deb file… halfway there…

hmmm… now I just need to edit the version file under /etc/

and downgrade!! ok… I better stop … before I actually do it… tomorrow maybe… 

 My experience with the MyBookLive taught me hold back and see what others experience before updating my equipment.

Yes, I was being somewhat tongue-in-cheek…

I hold back on upgrading until the dust has settled, too. I have two devices; one I use as my functional, local NAS not open to the world, and a second one, which I’ve called my ‘Test Cloud’, and I use this to evaluate new firmware, and to host duplicate material I’m happy to expose to the world; music and non-private video. The former is still on 04.01.01-413. That latter is up-to-date, having formerly run -422.

The ‘offer RMA to any difficult problem/customer’ seems like a cop-out to me. The problems are almost certainly not with the hardware, but down to the firmware and configuration values. Since RMA returns will give you a refurbished device, one assumes that WD have a department dedicated to entirely wiping the state of returned devices, and loading them with fresh firmware. Does a factory restore do the same? If you RMA, you’ll need to back up all your data first, and restore it to a refurbished device. Personally, I’d do a full factory restore first, to delete my personal data. So, since I’d have to do that anyway, I’d probably see if the full factory restore fixed the problem I was having. If not, then I’d RMA it.

I guess it’s cheaper for WD to RMA devices than spend support staff time actually diagnosing faults or engineering time figuring out how the configuration faults occur. The enforced public state of the Public share sounds like a kludge to me.

too funny that reply seriously made my day :stuck_out_tongue: but I’m sooo glad I trusted my instincts and waited. I’d rather lose cloud features than to brick my devices in that way people have been reporting recently. Way I see it is you can always just update back to the broke version lol the only reason I want to update and probably will once its all sorted out is because of the code injection vulnerabilities affecting the MyCloud reported by VerSprite.

http://versprite.com/og/command-injection-in-the-wd-my-cloud-nas/ 

^ is really good read I was able to reboot my device just by going to the provided url in one of the examples, no credentials needed

Which brings me to another topic VerSprite uploaded a 2GB file with a malformed name, that is a command in the name field of the file, to inject his code and exploit the device to gain full access to every share. If these dumb Public folders were all secured by default it would make these kinds of attacks a much more harder to perform. But why WD insists on having them is not only beyond me but just truly baffling to me. I get that some of the Apps used to if not still do depend on the public folder but is ease of use really more important that security? It l boils down to laziness to me, if you can program and app to depend on a public share you can also logically have it depend on a secured share.

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it is hubris to think that you are important enough for someone to hack you. As I say this, someone may take my ip and hack me just for the fact that I said it :stuck_out_tongue: but nevertheless if someone does, there is absolutely nothing for them to take or to use.

I have no nude selfies and even if I did, they would delete immediately upon viewing.

Movies, music, ebooks and photos are all I have as my god bricks do not store well in digital form.

If anyone is willing to try it, I would suggest simply “rmdir /shares/Public” 

There are plenty of hackers who will attack systems just “because they’re there”; they delight in the technical challenge and the chaos they create. These people don’t target particular devices, they just pick one. It could be yours.

Then there are the ransom hackers.

So, whilst it might be hubris to think that you are being deliberately targeted, that doesn’t mean that you should not expect to be attacked. Check your router firewall log, and see how many access requests it has rejected, and then look to see where they come from. As an administrator for a forum, I know where all the spam user requests come from…

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cpt_paranoia wrote:

There are plenty of hackers who will attack systems just “because they’re there”; they delight in the technical challenge and the chaos they create. These people don’t target particular devices, they just pick one. It could be yours.

 

Then there are the ransom hackers.

 

So, whilst it might be hubris to think that you are being deliberately targeted, that doesn’t mean that you should not expect to be attacked. Check your router firewall log, and see how many access requests it has rejected, and then look to see where they come from. As an administrator for a forum, I know where all the spam user requests come from…

true… it is also hubris to think that nobody will attack you when you own a mac :stuck_out_tongue:

I tend to forget the days of surfing the net with my PC when I would get adware and viruses on a daily basis :-P 

it is also hubris to think that nobody will attack you when you own a mac :stuck_out_tongue:

I fear you are confusing hubris and smugness…

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This problem is with the USB socket on some network hard drives from WD, it doesn’t effect USB drives. I have a WD My Cloud 3Tb, they have replaced it and it still has the same problem.