hi, i use a passport ultra 500gb hdd where it fails to connect to my pc or any other pc. Anytime i connect its lights blinks for some time which does not connect to my windows. I have also changed the cable but no positive signs. I just it not more two months now. I help me out. Its urgent to me. Thanks
Hello,
Try some basic troubleshooting.
1- Disconnect the drive from the computer and restart the computer.
2- If the computer is a desktop, connect it on the back USB port (directly to the PC, not through a hub).
3- Make sure you hear the connection sound windows makes when recognizes a USB device.
4- Go to "Disk Management” to verify if the drive shows up there.
If the drive shows up in disk management but it is not seen on Computer, then it means the partition is corrupted and you will have to format it in order to use it again. Please note that formatting the drive will delete all data stored on it.
