No blue light on my My Cloud device


#1

When I switch on my device (My Cloud) the blue light does not come on. Can anybody help please?


#2

@fazakd01 If you have a 1st generation My Cloud, firmware 04.xx.xx, this is a known problem with it. After a few years it burns out and does not work. What are the LED lights on the rear doing?

If it’s working keep using it.


#3

Thereare no led lights at the back. The only lights are where the connection to the broadband and that lights up green.
If I need to replace the device will I be able to move my photos and docume ts across?
Thanks
Debby


#4

@fazakd01 Which WD device do you own. I have two WD My Clouds, a 1st and a 2nd generation.

WDMyCloudImage