No Backup and Retreive Tabs after loading

i bought  my book essential 44 days ago and  can not back up my files after i updated it to new version this morning.  The new Firmware loaded correctly and I then loaded the new software.  i can not access back up and retirve tabs and i can not access updates for drive tab.  I also can not remove WD Smartware now.

Have you try uninstalling and reinstalling the software?