we purchased a wd Sentinal in good faith last fall, complete with 2x3TB hard drives. once it arrived, we decided to expand the unit, and purchased a WD 3 Tb [red] NAS drive, only to find that the system was ‘bios locked’ to a specific drive model from WD!
we returned the above drive, and special ordered additonal drives from 2 differend resellers [none were readily available in spite of assurances from our suppliers.
this was over a month ago!
We purchased this unit as an entrerprise class solution for our backup storage needs - potentially to recommend to our corporate clients.
We now have an ‘orphan’ unit that cannot be upgraded [except with drives that are amost $ 400.00 each] that are NOT REGULARLY AVAIALBLE THRU ANY REGULAR CHANNEL.
The unfortunate delay in availablitiy of support product does not bode for any failures that may occur.
as a result, the unit is not currently in use, and we feel that we have been taken advantage of!
Without any reasonable means of expansion, a 4 bay device with 2 drives in it is USELESS TO US!
we cannot in good conscience recommend the unit on that basis. business need responsive support. to wait for hardware for this long in today’s marketplace is not SMB supportive.
I want my money back.
this is unprofessional, and certainly an aberation in our industry. Bios locks, and unavailable product delivery - both very wrong in today’s marketplace.
i look forward to your comments.