No Audio

Hi! One of my videos is not playing properly on the WD TV Live Plus. I am using the latest firmware.

Here is the mediainfo of the file.

Video
ID                               : 1
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : High@L5.1
Format settings, CABAC           : Yes
Format settings, ReFrames        : 7 frames
Muxing mode                      : Header stripping
Codec ID                         : V_MPEG4/ISO/AVC
Duration                         : 26mn 3s
Bit rate mode                    : Variable
Maximum bit rate                 : 40.0 Mbps
Width                            : 1 920 pixels
Height                           : 1 080 pixels
Display aspect ratio             : 16:9
Frame rate                       : 23.976 fps
Color space                      : YUV
Chroma subsampling               : 4:2:0
Bit depth                        : 8 bits
Scan type                        : Progressive
Title                            : 01 - Departure
Writing library                  : x264 core 96 r1613 81e75e9
Encoding settings                : cabac=1 / ref=8 / deblock=1:0:0 / analyse=0x3:0x133 / me=esa / subme=9 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=9 / sliced_threads=0 / slices=4 / nr=0 / decimate=1 / interlaced=0 / constrained_intra=0 / bframes=3 / b_pyramid=1 / b_adapt=2 / b_bias=0 / direct=1 / weightb=1 / weightp=2 / keyint=24 / keyint_min=2 / scenecut=40 / intra_refresh=0 / rc_lookahead=24 / rc=crf / mbtree=1 / crf=13.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / vbv_maxrate=40000 / vbv_bufsize=30000 / crf_max=0.0 / ip_ratio=1.40 / aq=1:1.00 / nal_hrd=vbr
Language                         : Japanese

Audio
ID                               : 2
Format                           : FLAC
Format/Info                      : Free Lossless Audio Codec
Codec ID                         : A_FLAC
Duration                         : 26mn 3s
Bit rate mode                    : Variable
Channel(s)                       : 2 channels
Sampling rate                    : 48.0 KHz
Bit depth                        : 24 bits
Title                            : Japanese 2.0
Writing library                  : libFLAC 1.2.1 (UTC 2007-09-17)
Language                         : Japanese

When you say it is not playing properly what are the symptoms and connections HDMI composite? 

The audio skips at the first 30 seconds of the movie then goes no sound at all. My other files are playing properly.

The WDTV Live only supports BP@L3.1, MP@L4.1 and HP@L4.1 for the H.264 codec.

HP@L5.1 is not supported by the Sigma chip (and thus not supported by the WDTV Live/Live Plus).

When you make your encodes, you’ll have to use settings that the device actually supports if you want them to actually play back on it.