WD Community

No Audio for MP4 Files with WD HD media player Gen 1

Just updated the firmware and thought that it may help play MP4 files but doesn’t seem to work. Am I doing something wrong? I see the video/movie, but get no audio. Any Suggestions? Thanks

Post the MediaInfo for that file.

Please post the MediaInfo for the file, so we can look at it… I have a feeling your .mp4 has an unsupported audio track in it.

You can get MediaInfo for free at: sourceforge

D’oh!  Tony’s faster by 30 seconds. :smileyvery-happy:

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.