After updating my PR4100 to OS 5, third-party applications and installed applications are not displayed in dashboard even after installing Plex (for OS 5) manually. It only shows an eternal “Loading”…
I already tried many System Restore and always the same problem.
PS: My PR4100 is connected to internet and I can access to every shared folder with no problem…
Can you enable SSH on the PR4100 and see if you can pull the apps .json file with the command listed below?
curl -v “https://downloads.mycloud.com/os5-apps/apps/GZA/GZA_MyCloudPR4100/GZA_MyCloudPR4100.json”
Do you have the app_info.json file in /var/www/xml?
ls -latr /var/www/xml/
My app_info.json file was completely empty. I just copy yours at /var/www/xml/ and solved the problem and now apps are displayed but now when I try to install an app this error: “Incomplete app download. Please check your device’s Internet connection and try again”
What’s the output of the curl command from SSH session on the NAS?
I always turn off the PR4100 at nights… this morning the same problem again with no apps displayed in dashboard. Should I have to do the (app_info.json in /var/www/xml) everytime I reboot it?
@Majelogo it sounds like the PR4100 on your network cannot connect to our apps store and fetch the updated json file. Can you please login via SSH and execute the curl command and let me know the output?
curl -v “https://downloads.mycloud.com/os5-apps/apps/GZA/GZA_MyCloudPR4100/GZA_MyCloudPR4100.json
root@MLG-MyCloudPR4 ~ # curl -v “https://downloads.mycloud.com/os5-apps/apps/GZA/GZA_MyCloudPR4100/GZA_MyCloudPR4100.json”
(more “Expire” processes)
GET /os5-apps/apps/GZA/GZA_MyCloudPR4100/GZA_MyCloudPR4100.json HTTP/1.1
Host: downloads.mycloud.com
User-Agent: curl/7.64.0
Accept: /
< HTTP/1.1 200 OK
< Content-Type: application/json
< Content-Length: 92455
< Connection: keep-alive
< Last-Modified: Mon, 02 Nov 2020 19:08:26 GMT
< Accept-Ranges: bytes
< Server: AmazonS3
< Date: Thu, 05 Nov 2020 14:16:58 GMT
< ETag: “dbd58e982f43f13483ef758aa118d795”
< X-Cache: Hit from cloudfront
< Via: 1.1 6494b8966d4a17bbb34d4ca724584a2a.cloudfront.net (CloudFront)
< X-Amz-Cf-Pop: BOG50-C1
< X-Amz-Cf-Id: 7zAPLMEakjKc-vIsuuqU8AY6m8dNu8Lx0sxhQmUcY3N8TB3JxwTNdA==
< Age: 37312
<
{
“App”: [
{
“Name”: “Amazon S3”,
“Package”: “AmazonS3”,
“Version”: “1.13”,
“Image”: “https://downloads.mycloud.com/os5-apps/apps/GZA/GZA_MyCloudPR4100/AmazonS3/MyCloudPR4100_AmazonS3_1.13.bin”,
“Icon”: “https://downloads.mycloud.com/os5-apps/apps/GZA/icons/AmazonS3.png”,
“ReleaseNotes”: “Amazon S3 for WD My Cloud Products Application Release Notes”,
“MinFWVer”: “5.00.379”,
“MaxFWVer”: “”,
“desc”: {
“en-US”: “Amazon S3 (Simple Storage Service) is an online file storage web service offered by Amazon Web Services. It provides storage through web services interfaces to backup data on your device to the cloud.”,
“cs-CZ”: “Amazon S3 (Simple Storage Service) je webová služba online souborového úložiště, nabízená společností Amazon Web Services. Poskytuje úložiště prostřednictvím rozhraní webových služeb k zálohování dat z vašeho zařízení do cloudu.”,
“de-DE”: “Amazon S3 (Simple Storage Service) ist ein von Amazon Web Services angebotener Online-Webdienst zum Speichern von Dateien. Der Dienst bietet eine Speicherlösung, mit der Sie über eine Webdiensteoberfläche Daten auf Ihrem Gerät in der Cloud sichern können.”,
“es-ES”: “Amazon S3 (Simple Storage Service) es un servicio web de almacenamiento de archivos en línea ofrecido por Amazon Web Services. Proporciona almacenamiento a través de interfaces de servicios web para realizar copias de seguridad de datos de su dispositivo en la nube.”,
“fr-FR”: “Amazon S3 (Simple Storage Service) est un service Web de stockage de fichiers en ligne, offert par Amazon Web Services. Ce service offre un espace de stockage via des interfaces de services Web, vous permettant de sauvegarder des données de votre dispositif vers le cloud.”,
“hu-HU”: “Amazon S3 (Simple Storage Service) az Amazon Web Services online fájltárolási webszolgáltatása. A webes felületen kínál tárolási lehetőséget, és biztonsági másolatot készíthet az eszközén tárolt adatokról a felhőbe.”,
“it-IT”: “Amazon S3 (Simple Storage Service, Servizio di archiviazione semplice) è un servizio Web di archiviazione file online offerto da Amazon Web Services. Fornisce spazio di archiviazione tramite interfacce di servizi Web per il backup dei dati nel dispositivo al cloud.”,
“ja-JP”: “Amazon S3 (簡易ストレージ サービス) は、Amazon Web Services によって提供されるオンライン ファイル ストレージ サービスです。このサービスは、Web サービス インターフェイス経由でストレージを提供し、デバイスのデータをクラウドにバックアップします。”,
“ko-KR”: “Amazon S3 (Simple Storage Service)는 Amazon Web Services가 제공하는 온라인 파일 스토리지 웹 서비스입니다. Amazon S3는 웹 서비스 인터페이스를 통해 장치의 데이터를 클라우드에 백업하기 위한 스토리지를 제공합니다.”,
“no-NO”: “Amazon S3 (Simple Storage Service) er en nettbasert fillagringstjeneste som tilbys av Amazon Web Services. Her får du lagringsplass via nettjenestens grensesnitt for å kunne sikkerhetskopiere data på enheten din til nettskyen.”,
“nl-NL”: “Amazon S3 (Simple Storage Service - eenvoudige opslagdienst) is een online bestandsopslag-webdienst van Amazon Web Services. Opslaan gebeurt door webservice-interfaces zodat u back-ups kunt maken van gegevens op uw apparaat in de cloud.”,
“pl-PL”: “Amazon S3 (Simple Storage Service) to internetowa usługa przechowywania plików świadczona w ramach pakietu Amazon Web Services. Umożliwia tworzenie kopii zapasowych danych z urządzeń użytkowników i przechowywanie ich w chmurze. Jest obsługiwana za pomocą interfejsów usług internetowych.”,
“pt-BR”: “Amazon S3 (serviço de armazenamento simples) é um serviço web de armazenamento de arquivos on-line oferecidos pelo Amazon Web Services. Fornece armazenamento por meio de interfaces de serviços de rede para dados de backup do seu dispositivo para a nuvem.”,
“ru-RU”: “Amazon S3 (Simple Storage Service — простая служба хранения) — это веб-служба хранения файлов в Интернете, предлагаемая Amazon Web Services. Она обеспечивает хранение через интерфейсы веб-служб, благодаря чему вы можете выполнять резервное копирование данных со своего устройства в облако.”,
“sv-SE”: “Amazon S3 (Simple Storage Service) är en fillagringstjänst online som erbjuds av Amazon Web Services. Med denna tjänst får du lagring via webbgränssnittet så att du kan säkerhetskopiera data på din enhet till molnet.”,
“tr-TR”: “Amazon S3 (Basit Depolama Hizmeti), Amazon Web Services tarafından sunulan çevrimiçi bir dosya depolama web hizmetidir. Aygıtınızdaki verileri buluta yedeklemek için web hizmetleri arabirimleri üzerinden depolama sağlar.”,
“zh-CN”: “Amazon S3（简单存储服务）是由 Amazon Web Services 提供的在线文件存储 Web 服务。它提供通过 Web 服务接口将设备上的数据备份到云的存储。”,
“zh-TW”: “Amazon S3 (簡單儲存服務) 是 Amazon Web Services 提供的線上檔案儲存網頁服務。它提供透過網頁服務介面，將您的裝置資料備份至雲端的儲存空間。”
}
},
{
“Name”: “Anti-Virus Essentials”,
“Package”: “clamAV”,
“Version”: “1.27”,
“Image”: “https://downloads.mycloud.com/os5-apps/apps/GZA/GZA_MyCloudPR4100/clamAV/MyCloudPR4100_clamAV_1.27.bin”,
“Icon”: “https://downloads.mycloud.com/os5-apps/apps/GZA/icons/clamAV.png”,
“ReleaseNotes”: “Anti-Virus Essentials for WD My Cloud Products Application Release Notes”,
“MinFWVer”: “5.00.379”,
“MaxFWVer”: “”,
“desc”: {
“en-US”: “Anti-Virus Essentials is an antivirus application that helps protect your data from viruses and malware. This app scans the system and files/folders either on-demand or by schedule.”,
“cs-CZ”: “Anti-Virus Essentials je antivirová aplikace, která pomáhá chránit vaše data před viry a malwarem. Aplikace prohledává systém a soubory/složky na vyžádání nebo podle plánu.”,
“de-DE”: “Antivirus Essentials ist eine Antivirensoftware, mit der Sie Ihre Daten vor Viren und Malware schützen können. Die Untersuchung des Systems und der Dateien bzw. ganzer Ordner kann bei dieser Anwendung bei Bedarf manuell oder zeitgesteuert ausgelöst werden.”,
“es-ES”: “Anti-Virus Essentials es una aplicación antivirus que ayuda a proteger sus datos de virus y malware. Esta aplicación escanea el sistema y los archivos o carpetas a petición o según una programación.”,
“fr-FR”: “Anti-virus Essentials est une application antivirus qui contribue à protéger vos données des virus et programmes malveillants. Cette application analyse le système et les fichiers/dossiers sur demande ou selon un calendrier.”,
“hu-HU”: “Az Anti-Virus Essentials egy antivírus alkalmazás, amely segít megóvni adatait a vírusoktól és kártékonytól. Ez az alkalmazás átvizsgálja a rendszert és a fájlokat/mappákat igény szerint, vagy rendszeres időközönként.”,
“it-IT”: “Anti-Virus Essentials è un programma che ti aiuta a proteggere i tuoi dati contro virus e malware. L’app esegue la scansione del sistema e di file o cartelle quando richiesto o quando pianificato.”,
“ja-JP”: “Anti-Virus Essentials は、ウィルスやマルウェアからデータを保護するアンチウィルス アプリケーションです。このアプリは、システムとファイル/フォルダのスキャンを、オンデマンドまたはスケジュールで行います。”,
“ko-KR”: “Anti-Virus Essentials은 바이러스와 멀웨어로부터 데이터를 보호하는 바이러스 백신 애플리케이션입니다. 이 앱은 요청에 따르거나 또는 일정별로 시스템 및 파일/폴더를 스캔합니다.”,
“no-NO”: “Anti-Virus Essentials er en antivirus-applikasjon som hjelper med å beskytte dine data mot virus og malware. Denne appen skanner systemet og filene/mappene enten på forespørsel eller etter tidsplan.”,
“nl-NL”: “Antivirus Essentials is een antivirustoepassing die helpt uw gegevens te beschermen tegen virussen en malware. Deze app scant het systeem en bestanden/mappen bij opdracht of op planning.”,
“pl-PL”: “Anti-Virus Essentials jest aplikacją antywirusową, która pozwala chronić dane przed wirusami i oprogramowaniem złośliwym. Ta aplikacja umożliwia skanowanie systemu i plików/folderów na żądanie lub według harmonogramu.”,
“pt-BR”: “Anti-Virus Essentials é um aplicativo de antivírus que ajuda a proteger seus dados de vírus e malware. Este aplicativo varre o sistema e arquivos/pastas, seja por demanda ou agenda.”,
“ru-RU”: “Anti-Virus Essentials — это антивирус, который поможет защитить ваши данные от вирусов и вредоносного ПО. Это приложение сканирует систему и файлы / папки как по требованию, так и по расписанию.”,
“sv-SE”: “Anti-Virus Essentials är ett antivirusprogram som hjälper dig skydda din data från virus och skadlig programvara. Denna app skannar systemet efter filer/mappar antingen på begäran eller enligt ett tidsschema.”,
“tr-TR”: “Anti-Virus Essentials, verilerinizin virüsler ve kötü amaçlı yazılımlardan korunmasına yardımcı olan bir antivirüs uygulamasıdır. Bu uygulama, sistemi ve dosyaları/klasörleri isteğe veya programa bağlı olarak tarar.”,
“zh-CN”: “Anti-Virus Essentials 是一款杀毒应用程序，有助于保护您的数据不受病毒和恶意软件的影响。这款应用程序可按需或按计划扫描系统和文件/文件夹。”,
“zh-TW”: “Anti-Virus Essential 是一種防毒應用程式，可協助保護您的資料不受病毒與惡意軟體的侵害。這款應用程式可手動或按計劃掃描系統和檔案/資料夾。”
}
(more Apps)
“Name”: “WordPress”,
“Package”: “WordPress”,
“Version”: “1.08”,
“Image”: “https://downloads.mycloud.com/os5-apps/apps/GZA/GZA_MyCloudPR4100/WordPress/MyCloudPR4100_WordPress_1.08.bin”,
“Icon”: “https://downloads.mycloud.com/os5-apps/apps/GZA/icons/WordPress.png”,
“ReleaseNotes”: “Word Press for WD My Cloud Products Application Release Notes”,
“MinFWVer”: “5.00.345”,
“MaxFWVer”: “”,
“desc”: {
“en-US”: “An open source, PHP-based blog and content management system (CMS) and platform that natively supports MySQL.”,
“cs-CZ”: “Open source blogovací software a systém pro správu obsahu (CMS) a platforma na bázi PHP, která nativně podporuje MySQL.”,
“de-DE”: “Freies auf PHP basierendes Blog- und Content Management-System (CMS) und Plattform mit systeminhärenter Unterstützung von MySQL.”,
“es-ES”: “Blog de fuente abierta basado en PHP y sistema de gestión de contenido (CMS) y plataforma compatible nativamente con MySQL.”,
“fr-FR”: “système open source de gestion de contenu (SGC) et de blog basé sur PHP, dont la plateforme prend nativement en charge le système MySQL.”,
“hu-HU”: “Nyílt forráskódú, PHP-alapú blog- és tartalomkezelő rendszer (CMS) és platform, amely natív módon támogatja a MySQL adatbázis-kezelőt.”,
“it-IT”: “blog basato su PHP e sistema di gestione dei contenuti (CSM) open source nonché piattaforma che supporta MySQL in modo nativo.”,
“ja-JP”: “オープン ソースの PHP で作成され、MySQL をネイティブでサポートするブログおよびコンテンツ管理システム (CMS)/プラットフォーム。”,
“ko-KR”: “기본적으로 MySQL을 지원하는 오픈 소스 PHP 기반 블로그/콘텐츠 관리 시스템(CMS) 및 플랫폼.”,
“no-NO”: “En åpen kilde- og PHP-basert plattform samt blogg- og publiseringsløsning (CMS) med innebygd støtte for MySQL.”,
“nl-NL”: “Een openbron-, PHP-gebaseerd weblog- en inhoudbeheersysteem (CMS) en platform dat inherent MySQL ondersteunt.”,
“pl-PL”: “Oparte na języku PHP oprogramowanie open source do bloga i zarządzania zawartością (CMS) oraz platforma z macierzystą obsługą systemu MySQL.”,
“pt-BR”: “Um blog de código aberto e escrito em PHP, bem como plataforma e sistema de gestão de conteúdo (CMS) naturalmente compatível com MySQL.”,
“ru-RU”: “Система управления контентом и блогами с открытым исходным кодом на основе PHP, а также платформа со встроенной поддержкой MySQL.”,
“sv-SE”: “En PHP-baserad blogg med öppen källkod, ett CMS-system (content management system) och en plattform med inbyggt stöd för MySQL.”,
“tr-TR”: “MySQL’i yerel olarak destekleyen açık kaynaklı, PHP tabanlı bir web günlüğü ve içerik yönetim sistemi (CMS) ve platformudur.”,
“zh-CN”: “基于 PHP 的开源博客以及内容管理系统 (CMS) 和平台，本机支持 MySQL。”,
“zh-TW”: “開放原始碼的 PHP 型部落格和內容管理系統 (CMS) 以及原生支援 MySQL 的平台。”
}
}
]
How can I fix the no connection to apps store?
PS: The PR4100 is connected to internet and I can access remotely…
@Majelogo I’ve forward your results to our engineering team for assessment.
I’m not 100% certain that a System Only restore will resolve your issue but it sounds like you are able to manually download and install PR4100 apps such as Plex and probably these two PR4100 packages listed below.
Thanks for forwarding this… Yes, I can install apps manually but the problem is that everytime the system is rebooted no apps store and no apps installed are displayed. Also, I figured out that when I set manually or by NTP service my system Date&Time the date keeps fine but the time always wrong (5hs ahead) when is rebooted. I haven´t any of these problems with OS3…
Good morning! Any feedback from engineering team about my problems? I really want to fix them… Are very annoying… Thanks!
@Majelogo
Although your device is connected to the Internet, there looks to be some latency in fetching and retrieving the json file from our cloud servers. We’re working on some solutions.
QUESTION: Did you have this same issue with 3rd party apps not showing in OS 3?
No!.. I didn’t have this problem with OS 3 neither the time (clock) problem when I reboot…
Hello, I hope you find great… any solutions for my problems?..
I just upgraded to 5.05.111… and same issues… No apps and wrong time clock when I reboot… and ntp service doesnt work…
I have 4 hdd (jbod) in my pr4100. Would you recommend a full restore of my nas?.. I already backed up the hdd (volume1) so I could do the full restore, however I don’t want delete the rest of the disks (volume 2-4). Can I do the full restore detaching all disks except vokume 1?.. and after restore the rest of the jbod disks would be readable without asking any format?.. I really want to solve once and for all the problems since OS5…
I didi this but, after some hours it was emptied again.
i had same timezone issue ntp server cannot connect
and timezone is my country but time is not it it see us time please resolve time issue chkeck it plz
@rootkgh We use time.windows.com and pool.ntp.org as the default NTP Servers, but you can also add any NTP server of your choice in the AdminUI. However, I recommend opening a Command Prompt on your computer and running DNS checks.
nslookup time.windows.com
nslookup pool.ntp.org
The following KBA helps to resolve the Apps issue
i set turn on ntp service
and see this result
i think it has some problem
nslookup pool.ntp.org
Server: 192.168.1.1
Address: 192.168.1.1:53
Non-authoritative answer:
Name: pool.ntp.org
Address: 211.233.40.78
Name: pool.ntp.org
Address: 211.233.84.186
Name: pool.ntp.org
Address: 13.209.84.50
Name: pool.ntp.org
Address: 106.247.248.106
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