No access to dashboard on a new purchase

I bought a WD Live 3tb drive the other day.

I plugged it in today to my router and went to wd.com/setup. All seemed well as the download software found the drive and gave me the dashboard. The next thing I knew, I recalled seeing some message about firmware (I hadn’t clicked anything) and I was seeing the dashboard in a very minimal HMTL (white background, blue and purple links with the layout messed up). There was a message that my browser (IE8) was too old. When I tried loading the IP into Chrome, I got a dead link. Then when I went back to IE, I got a dead link again.

No sweat, I thought. I got a little card with my drive saying I could call 1-855-556-5117 for my complimentary “concierge” service which would help me setup the drive, my apps and even “sit back and watch” while the tech remotely setup my Mybook Live. Surely they could help me. So what do I get when I call? A recorded message in Spanish ONLY apparently indicating something about going to support.wdc.com, and a hangup.

I have access to the drive, and as another poster here suggested, to the twonkymedia server at the the 192.168.13.114:9000, but I have absolutely no way to access the dashboard. I can not realistically believe this problem persists after years of posts discussing it, nor am I clear why only some people are affected.

Is there anything I can do (I had not enabled ssh or any other settings yet) to actually fix this, or should I return the thing while I still can? This is extremely disappoining.

have you tried http://192.168.13.114?

Also, read the manual for other options.

Yes. That is what I try to access the Dashboard and I get “Internet Explorer cannot display the webpage” or a similar Chrome message. putting in http://[drivename] has not done anything either. I just get a google search for [drivename]. I don’t see any usable instructions in the manual. There is one I’ve seen here and in the manual where it says to go to My Network Places, right click on the drive an select “invoke” but I’ve never seen “invoke” as a right click option for anything, and the drive itself doesn’t show up in My Network Places (the share folders on the drive do).

if you can do http://192.168.13.114:9000 I cannot think of a MBL reason why it wouldn’t work for http://192.168.13.114. Like I said, not MBL related at least, browser or machine, who knows.

Can you try it from another PC/Tablet/Phone/etc? if that works, it might be the PC, if it does not, reboot the MBL, if that still fails, do a factory reset using the button. Of course, depending if you have backup the files.

It’s not the PC. None can access it. Reboot and 4-second reset button do not solve the issue. This issue appears to be spoken of many times on this forum by various people, but i don’t see a final solution in any of them where you don’t have SSH access (except in maybe one or two threads where the solution isn’t working for me). I’m just surprised that years later, I’m still having the same problem and no one has a solution to it. :frowning:

TheHYPO wrote:

I bought a WD Live 3tb drive the other day.

 

I plugged it in today to my router and went to wd.com/setup. All seemed well as the download software found the drive and gave me the dashboard. The next thing I knew, I recalled seeing some message about firmware (I hadn’t clicked anything) and I was seeing the dashboard in a very minimal HMTL (white background, blue and purple links with the layout messed up). There was a message that my browser (IE8) was too old. When I tried loading the IP into Chrome, I got a dead link. Then when I went back to IE, I got a dead link again.

 

 

No sweat, I thought. I got a little card with my drive saying I could call 1-855-556-5117 for my complimentary “concierge” service which would help me setup the drive, my apps and even “sit back and watch” while the tech remotely setup my Mybook Live. Surely they could help me. So what do I get when I call? A recorded message in Spanish ONLY apparently indicating something about going to support.wdc.com, and a hangup.

 

I have access to the drive, and as another poster here suggested, to the twonkymedia server at the the 192.168.13.114:9000, but I have absolutely no way to access the dashboard. I can not realistically believe this problem persists after years of posts discussing it, nor am I clear why only some people are affected.

 

Is there anything I can do (I had not enabled ssh or any other settings yet) to actually fix this, or should I return the thing while I still can? This is extremely disappoining.

Contact customer support have them send you a new one or return it. You could also fix it by using the following article but keep in mind it WILL VOID your warranty 

http://community.wdc.com/t5/My-Book-Live/GUIDE-How-to-unbrick-a-totally-dead-MBL/td-p/435724