I bought a WD Live 3tb drive the other day.
I plugged it in today to my router and went to wd.com/setup. All seemed well as the download software found the drive and gave me the dashboard. The next thing I knew, I recalled seeing some message about firmware (I hadn’t clicked anything) and I was seeing the dashboard in a very minimal HMTL (white background, blue and purple links with the layout messed up). There was a message that my browser (IE8) was too old. When I tried loading the IP into Chrome, I got a dead link. Then when I went back to IE, I got a dead link again.
No sweat, I thought. I got a little card with my drive saying I could call 1-855-556-5117 for my complimentary “concierge” service which would help me setup the drive, my apps and even “sit back and watch” while the tech remotely setup my Mybook Live. Surely they could help me. So what do I get when I call? A recorded message in Spanish ONLY apparently indicating something about going to support.wdc.com, and a hangup.
I have access to the drive, and as another poster here suggested, to the twonkymedia server at the the 192.168.13.114:9000, but I have absolutely no way to access the dashboard. I can not realistically believe this problem persists after years of posts discussing it, nor am I clear why only some people are affected.
Is there anything I can do (I had not enabled ssh or any other settings yet) to actually fix this, or should I return the thing while I still can? This is extremely disappoining.