I purchased 2nos of hard drives and have replaced with degraded hard drive.
However, the LED indicators shows red for both drives.
And I cannot access to the dash board.
I try reset for 4seconds and 40 seconds.
Both still does not work.
We asked the technical support.
They keep sending the same instruction which does not work.
Is there any other way to resetting?
The instruction shows use ping in case not accessible to the dash board.
but there is no detailed instruction about how to use ping.
OS is Mac. There are Windows machine on the network.
There is no reply from the support team.
WD Case (061719-13896139)
WD Case (060819-13878431)