I know enough to be dangerous.
I inherited a small network - SBS 2011 server and DX4000 device. desktops are backed up to the DX4000 using shadowprotect and continuous incrementals.
Several machines backups started failing last night - 1 of the previous backups in the chain are supposedly corrupt.
Logging into the DX4000 via remote desktop, things look ok other than red x in top area of storage server dashboard - hard drive has failed (with last night time stamp).
Going into ‘monitor’ tab, it says 1 of the 4 drives has failed.
a) Can I tell drive serial number remotely or do I have to go there to pull the failed drive? Curious if its in warranty (would the drives have come with the dx4000 / have 3 year warranty? or does the dx4000 come empty and drives are bought seperate?
b) how can I tell the age of the box / drives (I guess there’s dates on each drive).
c) I just set up email alerts so that answers the question how I would have learned of the drive failure if not for shadow protect (althogh it;s raid 5 so that 1 failed drive shouldn’t have caused problems with the backups, right? the data should be intact).
d) if out of warrany, how do I get a replacement drive that will work.
e) it says drive 3 failed. are drives hot swappable? and easily labeled? don’t want to pull the wrong drive : )