connect to home cloud in own network - good admin password
connect to cloud through web - good admin@wdmycloud password
connect to cloud through device as mobile with activation code - good
connect to cloud through mapping from outside my network \192.168.178.x\share - no good
I have already turned “on” the smb file sharing within Windows Features
You may have better luck in the dedicated subforum for the My Cloud EX2 Ultra. The single bay My Cloud, the subject of this subforum, does not officially support mapping of a Share from a remote location unless using something like VPN.
You may need to keep SMB1.0 enabled in Windows in order for Windows to access the My Cloud on the local network. But it is NOT recommended to allow wide open remote access to the local network, or local My Cloud using SMB.
For mapping a My Cloud in side the local network WD has the following support document explaining the process.
It is recommended, if you haven’t done so already, to read the user manual for your device. It explains how to use the options/features of the device.
The user manual for your device may have more information on how to enable remote access that allows for mapping a Share remotely. Not sure if WebDAV allows remote access but it might. Generally you would also have to enable port forwarding on the router.
Bennor, thanks for your information. It is very appreciated. I just followed the instructions on how to configure the WebDAV protocol on mycloud and double checked my router settings with port forward settings. And yeah, here at home I was able to log on with the remote email address. Great! Now, I must log on remotely outside my own network and be just as successful in making the mapping in explorer. I truely believe it will work for 99% !
I have tried solving the problem by configuring the FTP en DNS, used public google settings, does not find dns. Has not worked. I am going to pick this up again at the end of the week. Thanks! I really like everyone’s help. I believe it has something to do with my router.