New WD My Cloud giving problems

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I just purchased a 4TB My Cloud and after going through the setup process and installing WD Sync, I get an error “This connection is closed due to trust issues, SSL/TLS issues”.

I also downloaded WD Access but the software does not open up/

Can anyone suggest how to fix this problem ? I am using Windows 8.1.

Leadpathfinder

2

Hello,

Make sure that you don’t have a firewall blocking the connection.

Also see if the following link helps
http://support.wdc.com/KnowledgeBase/answer.aspx?ID=13849