New version for Backup and Utilities Fails

My Cloud Home - Personal Cloud Storage My Cloud Home Duo
1

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When I click on “here” to update, the SW appears to be processing fine, then I get the message “update failed”
I am doing this process as “administrator” on my WIN7 PC
Where do I look to find more details as to why the updates are failing?
Thanks in advance.

Beth

2

Hi,

You could refer to the following link: Microsoft Windows 7: End of Support