My “My book live” died at the weekend. Complete disk failiure! Anyway went out and purchased the new white my cloud drive 3TB. Set up was ok and the dashboard can see all my idevices. When I am on the same network I can access the drive but when I am away from home I get the message that remote access is disabled.
On the settings tab I see that under cloud access, remote access says on. The connected status says “Connected (relay connection established)”
So what am i doing wrong? can anyone help? thanks