New User email not being received

Have a WD Mycloud 12 TB unit. Attempting to add a user - but the system doesn’t send (or at least the user doesn’t receive) the email to set up a new MyCloud account.


@ebrown53717 Does this happen after all of the following has been done?

False alarm. It turns out our email server was down, so the problem was at our end. Apologies.


Ed Brown

+1 608 233 7048 x 2 (o)

+1 608 469 7821 (m)

Is the WD email server down again?

I have experienced this exact problem. Setup a number of users, however one of these users is not receiving the email from

I have deleted the account and retried but no luck

Is there any progress? I have the same problem and can’t find any solution?
I tried 3 different users with different emails and none of them get an email.

Did you find any solution?